FAQ

Please see the commonly asked questions below.

Q: I don't see the part I'm looking for on your website. Can you help me?
A: Absolutely! Just email us at sales@bighammerco.net with the specifications, and we'll provide you with a quote. 

Q: How long will it take to ship my order?
A: If the parts are in stock, we will ship them within 2 business days. Otherwise, there is a lead time of 3-5 days.

Q: Can you expedite the shipping of my order?
A: Yes! We offer free shipping on all orders, but you'll have the option to choose faster shipping during checkout.

Q: What should I do if I received the wrong parts?
A: No worries! Just let us know by sending us a picture of what you received, and we will immediately resend the correct ones.

Q: What if my order is delayed or lost?
A: Although this is rare, we will make sure to follow up with the courier. Typically, there will be an investigation that lasts a few business days. In the worst-case scenario, if they are unable to locate your parcel, we can either process a full refund or resend the same order to you as a replacement.

Q: What if I still need assistance?
A: If you can't find the answers you're looking for, you can always contact us via email at sales@bighammerco.net. If the matter is urgent, you can also call us directly at 1-833-403-1010.

Q: "I have a Kent KF9 hydraulic breaker, can I use a KF6 tool in it?"A: No, you cannot cross models between hydraulic hammers. The tool diameters and dimensions do not match. Always use the same model tool as your Hydraulic hammer.

Q: "Why is my tool mushrooming around the point, or the notch area?"

A: Tools will eventually wear out, even if used correctly. If your tool is mushrooming around the point/chisel, you may be using it without giving the tool rest between work. The tool will heat up in extreme cases and mushroom. 

If your tool is mushrooming around the notch area, your bushings or retainer pins may be severely worn and need replaced. Be sure you are using chisel paste with all your tools.

Q: Should I buy a point or a chisel?

A: This question really comes down to operator preference. With more cutting area of a chisel they make more sense to use is complete tear outs of section.

The "nail" style of a point is great for penetrating into concrete. The point will act like a wedge to increase penetrating power.